Terms and Conditions
Terms and Conditions
By purchasing any of our services, you agree to our ELECTRONIC AGREEMENT FOR PROFESSIONAL SERVICES which permits us to charge your credit card for the services you selected. No credit cards are saved. We will inform you when it's time to renew. You also agree to receive both UPDATES and PROMOTIONS via ROBO DIALER PHONE CALLS, TEXT, SMS and EMAIL messages.
NO REFUNDS FOR ANY REASON: We are only human. In the rare occasion that we make a mistake, we will offer extended service time instead of a refund. We cannot refund you because you sell or move. There are no refunds for people who ignore the NO CONDOS notice on our Sign Me Up page, as NO CONDOS also appears under the Service Package when you read the details. Condo owners should read CONDOS below. Our service helps many people sell their homes. Property taxes are the #1 concern of buyers. While we do not offer refunds, our service is totally transferable to your new residential property in Cook County or the new owner, details below.
CONDOS: The right way to do a CONDO is to do the structure as a WHOLE. However, we see many buildings doing nothing. You have the right to appeal on you own but but we no longer support these individual appeals within a condo building, we help then with other aspects of their property taxes, like sending exemption forms in March, reminding owners to make sure they are applied in July and helping them get the exemption re-established and refunded at no cost if the exemption was missed. The last few years individual condo unit appeals have become less and less successful. In 2021 we added NO CONDOS to our Sign Me Up page and to the details under each Service Package, including Free For Life Service Packages when they were made available. We have also halted appeal packages for individual condo unit appeals at that same time because the Assessor removed Re-Review requests, a 2nd chance for tax payers who were completely denied relief or given only partial relief at the Cook County Assessor's Office. Condo owners will continue to get tax payer updates and exemption forms and the above mentioned services as long as they keep time on their accounts. If you get the building to appeal "as a whole", you have a 95% success rate and this become a commercial appeal which is no longer covered under our low, flat fee. To do the building as a whole, you need to get the Association to sign our Agreement for Professional Services. Most companies take a 25% contingency fee for Commercial appeals, we take first time properties at a reduced rate of 20%. Our Agreement for Professional Services can be VIEWED or SIGNED by the appropriate person here on our Commercial Fees page. CONDO OWNERS PLEASE NOTE: *The Board of Review has been known to decline a single unit owner filing on his own without the rest of the building taking appeal action also*. *We have also seen it where 3 owners of a 3 unit building, each submitted their appeal online, about a week apart and they were denied for not doing the paperwork as a whole. We think this is wrong on the county's part.* If you ignore the NO CONDOS message on our SIGN ME UP page and the NO CONDOS in the description of each online service, we will assume you wish to enroll for the other above mentioned services each year, there will be no refunds.
LLC's AND CORPORATIONS: If you put your property in an LLC or CORPORATION you lose your right to represent yourself at the Cook County Board of Review and you MUST hire a lawyer to Represent you. However, if you get a FAIR reduction at the first Agency "the Cook County Assessor's Office" you will not need to file at the Board of Review. If you get denied or partial relief from the Assessor's Office you should continue at the Board even if you have to pay someone a percentage. We cannot represent you at the Board of Review because we are Consultants, not lawyers. Additionally, you will continue to get Appeal Packages with the Evidence files attached going forward. Therefore, you can do the leg work for him by providing him with our Comparable Properties. All they will have to do is basically sign off on it and submit it. You may want to request a reduced rate for your contribution.
SERVICE IS TRANSFERABLE AT NO COST: In the event you sell your home, we would be happy to transfer your remaining service time to the new owner or to your new property as long as it is in Cook County IL.
ACCOUNT DEACTIVATION: When you service time ends, your account is will be deactivated. You will no longer receive appeal packages.
COMPETITORS MUST DISCLOSE THEY ARE COMPETITORS and REQUEST PRIOR PERMISSION IN WRITING TO ENROLL our use our website or forms contained within.
COMMUNICATION. By enrolling you agree to accept emails containing important property tax updates, our promotions, phone calls and text messages from us. We do NOT share your information with anyone, ever.
ZERO LIABILITY. By enrolling you Agree at no point in time shall you hold Farlap & Associates liable for anything.
CUSTOMER RESPONSIBILITY: Customers shall inform us of any change of address, phone number(s) or email address.
CALL RECORDING and SCREEN RECORDING: We reserve the right to record all phone calls, incoming as well as outgoing and share them with the public. We also reserve the right to use screen recordings of property records while managing your property and reserve the right to share it with the public. Please understand that Property Tax Records including your name and address are all PUBLIC RECORD under Freedom of Information laws.
We reserve the right to make changes to our website, services offered, terms and conditions, as well as our pricing and policies at any time, without notice or warning. We also reserve the right to cancel Free For Life Service customers who miss and/or fail to submit two or more appeals.