You are going to WIN some and LOSE some the point is you can START swinging up to 4 times per year. The point is you have to START FIGHTING. Whether you chose the 1 year or 3 year service package, we guarantee you will get a reduction in that time frame because we only take homes we know we can help! Otherwise, we will not ask you to renew service until you get a reduction, no matter how long it takes. That simple. Unfortunately, we cannot put our Guarantee on Condo's. Condos have about a 60-65% success rate in buildings with less than 20 units. If you live in a condo the best way to win an appeal is to do the building as a whole (all units). The guarantee requires you file your appeals online. Our Guarantee requires you give us the whole tax year to work with you. Some people who take the 1 Year Service Package half way through the year and that takes them halfway into the next, this year would not be covered under the guarantee. If you filed on your own and we are coming in later, we obviously can't guarantee what you submitted on your own. We have seen as much as a 22% greater success rate for appeals filed online vs. mailed in or walked in. You can also mail in your appeal package the old fashioned way, but this way is not covered under our guarantee. Filing online is easy and only takes a few minutes with our simple to follow instructions and screenshots! We also have another guarantee in this industry, "Do nothing, get nothing. Guaranteed". The first step is to get informed with a free evaluation, the second step is even more important "take action" and enroll. You may want to educate yourself on our Videos Page watch "How It Works + Our Guarantee" or submit your Cook County property for a Free Evaluation if you haven't already done so. Once you have, go ahead and hit our Sign Me Up page, we have packages as low average out to only $75 per year.