We are NOT going to pay their ridiculous annual accreditation fees. In fact, we are not going to pay much attention to them at all going forward until the BBB changes some of their practices. They are doing a lot of things wrong and they collect tons of money from small and large businesses. They want more than hundreds of dollars each year to show you are in their good graces (accredited). As owner of this company, I think this is bad business. A company is either in good standing or they are not, they are trying to make you pay for a LABEL "Accredited".
They are "instilling doubt" even with our a A+ Rating, when viewers see the red "THIS BUSINESS IS NOT ACCREDITED" notice. This is shady business and we will pay little or no attention to the BBB until they quit these shady tactics and quits with the constant sales calls to our office to pay hundreds and get accredited. There is also a very long and drawn out application process to be accredited. No thanks BBB!
Hoping that one day a BBB employee or manager sees this, there are a few more points I would like to make. Sadly the BBB also makes it rather difficult for most people to leave POSITIVE comments, feedback or good experiences. While I do believe it is a good source to make sure a company is not scamming people (unresolved complaints on record). However, it's definitely NOT a site where people leave kind words. Being completely honest, we have had a only few complaints over the years, we are only human. All the issues were marked as "resolved in a satisfactory manner by the complaining party" and that's why we still have an A+ Better Business Bureau Rating as of 09/09/21. Current studies also show that mostly it's the older crowd that uses it, 45+ years old. Many young people have never even heard of it. Many people buy homes at 28 years old and they rely on Google, Facebook and Yelp in most cases. Again, we are 5 stars on all of those too!
Google "Do you have to pay to be accredited by the Better Business Bureau" you will find...
***You must pay the fee (also called Accreditation Dues). Remember, when you pay the fee you are not paying for a rating. You are paying for the BBB's overhead expenses to process applications and maintain operations in the Better Business Bureau organizations. ***
Farlap & Associates
3447 W. Foster Avenue Suite B
Chicago, IL USA 773-409-4405